Psychometric and Assessment Services
We provide a comprehensive range of psychometric development services using online assessments to enhance self-awareness, teamwork, and leadership. These assessments offer valuable insights into how individuals think, work, and interact, and support customised development plans which are aligned with organisational goals. Our virtual delivery ensures convenience and confidentiality. Key tools include the Myers-Briggs Type Indicator (MBTI) for personality insights, Thomas-Kilmann Conflict Mode Instrument (TKI) for conflict resolution, FIRO-B for interpersonal relationships, Emotional Intelligence at Work (EBW) for emotional intelligence, and Positive Political Intelligence for navigating positive workplace politics. These tools empower individuals to develop personally, strengthen relationships, and foster high-performing teams.
MBTI
Myers-Briggs Type Indicator
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The MBTI® assessment is a psychometric tool that provides insight into what makes you, you. By developing a clearer sense of self-awareness and awareness of others, you’re better able to frame decisions, reduce miscommunication, and understand personal needs more effectively, whether in personal or work settings.
MBTI is used to help individuals and teams be more effective. It is particularly useful during times of change because knowing your own and others’ personality preferences can guide how to communicate and work together more smoothly.
Overall, the MBTI helps people understand their strengths and blind spots and shows how they might differ from others. It's a valuable resource for tackling challenges like communication, conflict resolution, decision-making, leadership, career changes and much more. It's not just a simple personality test; it’s more in-depth and offers insights for personal and professional growth.
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The benefits of the Myers-Briggs Type Indicator (MBTI) include helping people understand themselves and others better. It can improve communication by identifying different personality types and their preferences. This understanding can be useful in personal relationships and in the workplace, making teamwork more effective. It can also guide people in choosing careers that fit their personality, leading to more job satisfaction. Overall, it serves as a tool for self-reflection and growth.
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The MBTI Step 1 Assessment is a straightforward, yet insightful process designed to help individuals and teams gain a deeper understanding of their personality preferences. The process includes the following steps:
Questionnaire Completion: Participants complete an online or paper-based questionnaire, which typically takes 15–20 minutes. The assessment consists of a series of questions aimed at identifying preferences across four dichotomies.
In the Myers-Briggs Type Indicator (MBTI) framework, dichotomies are the four pairs of opposing traits that define someone's personality type. Each person falls on one side of each dichotomy, forming a 4-letter type (like INTJ, ESFP, etc.).
The four MBTI dichotomies are:
Extraversion (E) ↔ Introversion (I)
Where you get your energy from
E: From interaction and activity with the external world.
I: From inner reflection and solitude.
Sensing (S) ↔ Intuition (N)
How you take in information
S: Focus on concrete facts and present realities.
N: Focus on patterns, possibilities, and future potential.
Thinking (T) ↔ Feeling (F)
How you make decisions
T: Based on logic and objective principles.
F: Based on values and how decisions affect others.
Judging (J) ↔ Perceiving (P)
How you approach structure in life
J: Prefer organisation, plans, and closure.
P: Prefer flexibility, spontaneity, and openness.
When someone says “MBTI dichotomies,” they’re referring to these fundamental contrasts that shape how people perceive and interact with the world
Report Generation: Upon completion, the responses are analysed to determine the participant’s MBTI type (e.g., ESTJ, INFP), and a detailed report is generated.
Feedback Session: CoachMuse will lead a personalised feedback session to discuss the results. This session explores the participants’ reported type, validates the accuracy of the preferences, and offers practical applications for personal and professional growth.
The feedback process helps individuals and teams leverage their unique strengths, improve communication, and align actions with their goals, fostering greater self-awareness and collaboration.
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MBTI Reports Available:
MBTI Profile Report
Personal Impact Report
Work Styles
Interpretive Report for Organisations
Team Report
Communication Style Report
Conflict Style Report
Report for Healthcare Professionals
MBTI and FIRO-B Leadership Report
Career Report
Decision-Making Style Report
Stress Management r
Report
EBW
Emotional Behaviours at Work
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The Business EQ assessment is a trait-based psychometric assessment that measures Business Emotional Intelligence (emotional intelligence in the workplace). It measures and raises awareness about the underlying emotional and behavioural traits that drive performance.
The Business EQ assessment allows you to assess and increase the performance of leaders, teams and managers because it operates at a deeper level on the critical emotions that underpin behaviour.
With over 20 years of research and validation worldwide, the Business EQ assessment provides you with deep insights into the drivers of behaviour, to explore how the management of critical emotions and behaviours is linked to the success of leaders and teams.
MBTI is used to help individuals and teams be more effective. It's particularly useful during times of change because knowing your own and others’ personality preferences can guide how to communicate and work together more smoothly.
Overall, the MBTI helps people understand their strengths and blind spots and shows how they might differ from others. It's a valuable resource for tackling challenges like communication, conflict resolution, decision-making, leadership, career changes and much more. It's not just a simple personality test; it’s more in-depth and offers insights for personal and professional growth.
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Business Emotional Intelligence is a practical, work- based approach to Emotional Intelligence that helps individuals and teams understand why people behave the way they do and how to maximise their engagement with, and performance at, work.
It is an exciting advance to understanding how the management of critical emotions and behaviours are linked to the success of leaders and teams.
Business Emotional Intelligence, or Business EQ, is about the ability to use your intrapersonal and interpersonal intelligence to focus on the critical emotions and underlying behavioural traits that predict occupational performance.
The key to the Business Emotional Intelligence is self-awareness and awareness of others. It explains peoples’ capability to manage their emotions and behaviours at work and what effect it has on their potential and their performance.
The practical, straightforward approach of Business Emotional Intelligence, with its engaging and accessible business language, makes it ideal for leaders and teams to quickly understand how critical emotions and behaviours impact on the success of themselves and others.
The Business EQ assessment can be used with individuals, teams, managers and leaders to quickly understand how critical emotions and behaviours impact on the success of themselves and others.
EBW Global assessments are different from other psychometric assessments because they focus on Business Emotional Intelligence whilst being combined with a set of powerful tools and practical programmes that allow you to improve the performance of leaders and teams.
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The Emotional Behaviours at Work (EBW) assessment is a scientifically validated tool designed to evaluate and develop emotional intelligence specifically in workplace contexts. The process for individual development includes the following steps:
Questionnaire Completion: Participants complete an online assessment that measures emotional intelligence through eight workplace-related emotional behaviours, including adaptability, resilience, empathy, and decisiveness. The questionnaire typically takes 20–30 minutes to complete and is structured to provide an accurate snapshot of an individual's emotional intelligence within a professional setting.
Report Generation: Once the assessment is completed, the responses are analysed to produce a comprehensive report. This report highlights strengths and areas for development across the eight emotional behaviours, offering insights into how these behaviours impact workplace performance, leadership, and relationships.
Feedback Session: CoachMuse will conduct a one-on-one feedback session to review the results. This session includes a detailed explanation of the report, validation of the findings, and tailored guidance on how to apply the insights to enhance workplace effectiveness.
The feedback process provides actionable strategies for improving emotional intelligence, enabling individuals to adapt their behaviours, build stronger relationships, and excel in their roles. This targeted approach ensures impactful, practical outcomes for personal and professional growth.
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Business EQ ADVANCE is useful as a springboard for leadership programmes, executive coaching and recruiting senior or critical roles. It compares results with international norms (CEOs, Management, etc) to provide a detailed analysis of a person's Business EQ and serves as a benchmark for success.
Business EQ development
Ideal for coaching or as the basis for a development programme, this report has an executive summary, in-depth interpretation under each scale and sections for the user to consider how they might wish to improve their Business EQ to raise their performance.
EQ recruitment
This report is a superb tool for recruitment and talent identification. This report saves preparation and interview time by providing insights into a candidate’s Business EQ, combined with a semi-structured interview guide, with unique focused behavioural questions.
Business EQ leadership
For leaders who want to take their leadership to the next level. Using the EBW leadership compass, leaders can understand the impact of their leadership and the differing effects their emotions and behaviours have on their people and the culture they create.
FIRO-B
Fundamental Interpersonal Relations Orientation-Behavior
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The FIRO-B® (Fundamental Interpersonal Relations Orientation-Behaviour) assessment is a psychometric tool that helps individuals and teams better understand their interpersonal needs and how these influence their interactions in both professional and personal contexts. Developed by Dr. Will Schutz in the 1950s, FIRO-B is grounded in the idea that every individual has interpersonal needs that shape their behaviour, relationships, and overall effectiveness. These needs fall into three main categories:
Inclusion – This reflects how much interaction, involvement, and recognition an individual seeks or gives in group settings. It captures both the desire to be included by others and the tendency to include others in activities.
Control – This dimension relates to the level of influence, power, and decision-making authority an individual seeks or allows in their relationships. It includes both expressed control (the need to take charge) and wanted control (the willingness to let others take the lead).
Affection – This pertains to the level of warmth, closeness, and personal connection an individual seeks or provides in relationships. Affection includes both expressed affection (the tendency to show closeness) and wanted affection (the desire to receive warmth from others).
The FIRO-B assessment measures these interpersonal needs in two dimensions:
Expressed Behaviour: What you actively communicate or demonstrate to others.
Wanted Behaviour: What you prefer or expect from others in your relationships.
These insights are incredibly valuable for personal growth, leadership development, team effectiveness, and conflict resolution. The results not only help individuals understand their strengths and interpersonal blind spots but also provide a framework for addressing challenges and improving collaboration in teams.
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The FIRO-B assessment offers numerous benefits for individuals and teams, making it an essential tool for enhancing interpersonal relationships, communication, and overall effectiveness.
For Individuals:
Self-Awareness: FIRO-B provides deep insights into your interpersonal needs, helping you understand why you interact the way you do and how others may perceive you.
Enhanced Communication: By recognising your own communication style and understanding others’ needs, you can reduce misunderstandings and foster more effective interactions.
Conflict Management: Identifying areas of interpersonal tension helps you address conflicts constructively and build stronger relationships.
Leadership Effectiveness: Leaders can gain a clear understanding of how their interpersonal needs shape their leadership style and impact their team’s dynamics, allowing them to lead more effectively.
Personal Growth: By uncovering your strengths and areas for improvement, FIRO-B helps you create a roadmap for personal and professional development.
For Teams:
Improved Collaboration: FIRO-B helps teams identify and align interpersonal needs, fostering a culture of mutual respect and understanding.
Conflict Resolution: By shedding light on interpersonal differences, FIRO-B enables teams to address conflicts in a constructive manner.
Increased Trust: Understanding and addressing team members’ interpersonal needs builds trust and strengthens relationships.
Higher Performance: Teams that understand and align their interpersonal dynamics are better equipped to work cohesively, leading to improved outcomes.
Effective Change Management: During periods of transition, FIRO-B insights help teams navigate change by understanding how interpersonal needs influence adaptability and resilience.
The benefits of FIRO-B extend beyond immediate challenges, providing a lasting framework for interpersonal effectiveness and growth.
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The FIRO-B assessment process is straightforward and user-friendly. It begins with completing a questionnaire, which typically takes about 15-20 minutes. The assessment consists of a series of questions designed to measure your expressed and wanted interpersonal needs in the three core areas: Inclusion, Control, and Affection.
Once completed, the results are analysed to generate a comprehensive report that provides detailed insights into your interpersonal behaviour and preferences. The feedback process is a critical part of the assessment, as it helps translate the results into actionable insights. This feedback is provided through a one-on-one or group session led by CoachMuse.
During the feedback session, the practitioner guides you through the report, explaining your results and how they relate to your interactions and relationships. This session also includes a discussion on how to apply the insights to achieve personal and professional goals, enhance team dynamics, and address interpersonal challenges.
The combination of the questionnaire and personalised feedback creates a holistic understanding of your interpersonal needs, empowering you to take meaningful steps toward growth and transformation.
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For Individuals:
FIRO-B Profile Report
Leadership Report Using FIRO-B and MBTI®
FIRO-B Interpretive Report for Leadership Development
FIRO-B Interpretive Report for Individuals
FIRO-B Stress Management Report
For Teams:
FIRO-B Team Report
FIRO-B Conflict Resolution Report
FIRO-B Communication Styles Report
FIRO-B Organisational Development Report
These reports provide tailored insights and recommendations, helping individuals and teams leverage their interpersonal strengths, address challenges, and create lasting change. Whether used for leadership coaching, team-building, or personal development, the FIRO-B reports are a valuable resource for unlocking potential and achieving goals.
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In today's complex organisational environments, navigating internal politics is crucial for effective leadership. Executive Political Intelligence Coaching equips leaders and teams with the skills to understand and manage organisational dynamics, fostering environments where both individuals and organisations thrive.
What is the Political Intelligence Assessment?
The Political Intelligence Assessment is a diagnostic tool designed to evaluate an individual's ability to perceive, interpret, and influence the political dynamics within an organisation. It measures competencies across several key areas:
Self-Awareness: Understanding one's own motivations, behaviours, and their impact on others.
Social Astuteness: Accurately perceiving and interpreting the behaviours of others.
Interpersonal Influence: The capacity to persuade and negotiate effectively.
Networking Ability: Building and maintaining beneficial relationships.
Sincerity: Being perceived as genuine and trustworthy.
By assessing these dimensions, the Political Intelligence assessment provides insights into a leader's capability to navigate organisational politics ethically and effectively.
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Completing the Political Intelligence Assessment involves the following steps:
Questionnaire Completion: Participants respond to a series of statements reflecting various workplace scenarios, indicating the extent to which they agree or identify with each. This process typically takes about 30 minutes.
Data Analysis: Responses are analysed to generate a profile highlighting strengths and areas for development across the assessed competencies.
Feedback Session: CoachMuse conducts a one-on-one session to discuss the assessment results. This session delves into the participant's political intelligence profile, providing personalised strategies for enhancing political acumen within their organisational context. This takes approximately 1.5 hours.
Each participant receives an individual assessment report with a wide range of development resources. This comprehensive process ensures that participants not only understand their current capabilities but also receive actionable development resources for personal and team development.
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Developing political intelligence offers numerous advantages for both individuals and organisations:
For Individuals:
Enhanced Leadership Effectiveness: Leaders who are adept in political intelligence can navigate complex interpersonal dynamics, leading to more cohesive and motivated teams.
Improved Decision-Making: Understanding the political landscape allows for more informed and strategic decisions, aligning with organisational goals.
Career Advancement: Politically intelligent individuals are often better positioned for promotions, as they can effectively manage relationships and influence outcomes.
For Organisations:
Increased Organisational Cohesion: Leaders who manage politics effectively contribute to a collaborative culture, reducing conflicts and enhancing productivity.
Better Change Management: Politically intelligent leaders can anticipate and mitigate resistance to change, facilitating smoother transitions.
Ethical Influence: Emphasising sincerity and trustworthiness ensure s that political skills are used for the organisation's benefit, fostering an ethical workplace environment.
Investing in political intelligence development cultivates leaders who can adeptly steer their organisations through the complexities of modern business environments.
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There is a range of reports tailored to individual and team development:
For Individuals:
Political Intelligence Profile Report: Provides a detailed analysis of an individual's political intelligence competencies, highlighting strengths and areas for development.
Leadership Influence Report: Focuses on how an individual's political intelligence impacts their leadership style and effectiveness.
For Teams:
Team Political Dynamics Report: Assesses the collective political intelligence of a team, identifying dynamics that influence collaboration and performance.
Organisational Political Climate Report: Evaluates the overall political environment within an organisation, offering insights into areas that may require cultural or structural adjustments.
These reports serve as valuable tools for developing political intelligence at both individual and organisational levels, providing actionable insights to enhance leadership effectiveness and organisational harmony.
By engaging with Executive Political Intelligence Coaching and utilising these assessments and reports, leaders can develop the acumen necessary to navigate organisational politics ethically and effectively, driving success for themselves and their organisations.
Political Intelligence Development
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Neuro-Linguistic Programming (NLP) is a powerful psychological approach designed to help individuals and teams understand and transform how they think, communicate, and behave. Developed in the 1970s by Richard Bandler and John Grinder, NLP is rooted in the belief that our thoughts (neuro), language (linguistic), and patterns of behaviour learned through experience (programming) are interconnected. By identifying and reprogramming these patterns, NLP enables people to achieve personal and professional success, improve relationships, and enhance overall well-being.
NLP operates on the premise that the way we perceive the world influences how we respond to it. Through techniques that focus on understanding mental and emotional processes, NLP helps individuals and groups achieve clarity, overcome challenges, and unlock their full potential.
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NLP can be applied in numerous areas of life, making it a versatile tool for personal growth and organisational development. Common applications include:
Leadership Development: Leaders can use NLP techniques to enhance communication, build rapport, and inspire teams to achieve shared goals.
Emotional Intelligence: NLP helps individuals recognise and manage their emotions, as well as understand and respond to the emotions of others.
Conflict Resolution: By reframing perspectives and enabling empathy, NLP facilitates constructive dialogue and resolves interpersonal conflicts.
Personal Growth: NLP empowers individuals to overcome limiting beliefs, set achievable goals, and build confidence in their abilities.
Performance Enhancement: NLP techniques can improve focus, motivation, and resilience, making it an effective tool for achieving peak performance in work, sports, and other areas.
Team Building: NLP enables collaboration by helping team members understand each other’s communication styles, strengths, and challenges.
NLP development involves learning and applying practical techniques to shift mindset, improve communication, and achieve meaningful results. These techniques are easy to implement and can have a profound impact on both personal and professional success.
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The benefits of NLP development are extensive, offering individuals and teams practical tools to overcome challenges, improve relationships, and achieve their goals.
For Individuals:
Enhanced Self-Awareness: NLP helps individuals gain insight into their thought patterns, emotional responses, and behaviours, empowering them to make conscious choices and break unhelpful habits.
Improved Communication: By understanding different communication styles and using language effectively, NLP enables individuals to build rapport, convey ideas clearly, and influence others positively.
Overcoming Limiting Beliefs: NLP techniques help individuals identify and challenge self-imposed barriers, allowing them to embrace new possibilities and pursue ambitious goals.
Increased Confidence: NLP enables a positive mindset and equips individuals with strategies to manage stress, anxiety, and self-doubt, boosting confidence in personal and professional settings.
Resilience and Adaptability: By reframing negative experiences and focusing on solutions, NLP enhances resilience and equips individuals to navigate change with greater ease.
For Teams:
Stronger Collaboration: NLP promotes understanding and respect among team members by highlighting individual communication preferences, values, and strengths.
Conflict Resolution: NLP provides tools for addressing misunderstandings and resolving conflicts constructively, enabling a harmonious and productive work environment.
Improved Decision-Making: By encouraging diverse perspectives and enabling creative problem-solving, NLP helps teams make more informed and effective decisions.
Enhanced Morale: Teams that apply NLP techniques often experience greater trust, motivation, and alignment, leading to a more cohesive and engaged workforce.
Increased Performance: By equipping teams with practical strategies for goal setting, time management, and collaboration, NLP enables them to achieve higher levels of performance and success.
For Organisations:
Leadership Excellence: NLP-trained leaders can inspire and guide their teams effectively, creating a culture of innovation, accountability, and trust.
Change Management: NLP facilitates smoother transitions during organisational change by addressing resistance, enabling adaptability, and aligning team efforts with new objectives.
Customer Relations: NLP techniques improve customer interactions by enhancing empathy, communication, and problem-solving skills, leading to stronger relationships and satisfaction.
The benefits of NLP development extend beyond immediate challenges, providing lasting skills and insights that support personal and organisational growth.
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We offer a comprehensive range of bespoke Neuro-Linguistic Programming (NLP) development solutions tailored to meet the unique needs of individuals, teams, and organisations.
Individual Development: CoachMuse’s one-on-one NLP coaching sessions focus on empowering individuals to achieve their personal and professional goals. Through a personalised approach, we help clients overcome challenges, improve communication, and unlock their potential. Whether you’re looking to enhance leadership skills, boost confidence, or navigate change, our tailored sessions provide the tools and strategies you need to succeed.
Team and Group Development: For teams and groups, we design customised workshops and training sessions that address specific challenges and objectives. Our programmes enable collaboration, improve interpersonal dynamics, and equip teams with practical NLP techniques for conflict resolution, goal alignment, and performance enhancement.
Flexible Delivery: Our NLP development solutions are delivered in formats that suit your schedule and preferences, including virtual sessions, in-person workshops, and hybrid models. We work closely with you to ensure the content is relevant, engaging, and aligned with your goals.
Whether you’re an individual seeking personal growth or an organisation looking to enhance team dynamics, our bespoke NLP development services are designed to deliver transformative results.